How the HR and RPO Service Provider Can Build a Strong Working Relationship

How to get your RPO service provider and HR on the same team

How the HR and RPO Service Provider Can Build a Strong Working Relationship

How to get your RPO service provider and HR on the same team

“If everyone is moving forward together, then success takes care of itself.” – Henry Ford, American Industrialist

As a company entering into a partnership with an RPO service provider for the first time, your HR team and RPO partner must have a solid working relationship from the get-go. Handing a large part or the entirety of your recruitment operations to an outsourced entity can be a daunting move. Companies might choose to undertake RPO services for several reasons. However, no matter the reasoning, the result is often the same, i.e., change. This can be difficult at times. You might be afraid that you may lose control.

Having said that, being cautious of change is nothing out of the ordinary; it’s human nature. The foundation of this relationship will determine how well the partnership functions and to what degree it flourishes. To help you overcome some of the more common obstacles, here are our top five tips for building a strong working relationship between your HR team and the RPO service provider.

1) Communication between the HR and RPO Lays the Foundation

Communication is the cornerstone of any RPO partnership, even before you sign the contract. The first thing you want to do is gauge if you are indeed working with the right RPO service provider. Hence, it is always a good idea to start things off with a list of concerns that you would like addressed. The ability of the Recruitment Process Outsourcing firm to address this will tell you all you need to know.

This precedent also applies to the relationship between the RPO service provider and the internal HR team. Put some thought into how you want present and future communications to happen between the two. While email and phone calls are standard, in-person meetings are also necessary regularly. It plays an important role in the reconnection efforts and reminds all parties of the people on the other side of that email. Establishing the initial mandate for communication sets the tone, ensuring that the RPO partner is available at a moment’s notice. This is crucial in urgent situations.

Getting both the HR and the RPO partner on the same page can be a tricky process, but manageable with a little planning.

Get the RPO service provider and HR working together

2) Commit to the RPO Way

One reason that companies take up RPO services is due to their expert ability to navigate the recruitment space. They are hired for their skills and processes. So, once you have partnered with an outsourcing agency, make sure that all your teams, including your HR, commit to the same. It is important to maintain consistency, especially when it is a new process. This will help prevent the introduction of confusion during the recruitment process.

It not only ensures that everyone is on the same page but also makes sure that your company is following the most streamlined approach possible. In the long run, this is exactly what you want to happen. While it may be hard to resist falling back on the old ways, try to keep the HR team from doing that to ensure the harmony of processes.

“Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford, American Industrialist

3) Governance Is Needed Between HR and RPO

Now to continue somewhat along the same lines as the previous point, we need to address the issues that can arise with sudden change. The problem with initiating change is it can compartmentalize internal teams and cause them to work in silos. A good workaround for all this is having in place a detailed governance model, which can help introduce said change in manageable degrees.

A basic governance model will help determine the appropriate level of communication, what is discussed, meetings, and responsibilities. Such a document can also help establish a solid degree of accountability and keep both the HR and RPO partner on the same page. Think of it as a reference or guide that walks your business through the step-by-step changes that are to come.

Set realistic goals for the RPO service provider

Make sure that no matter what you aim for, that it is achievable.

4) Set Realistic Goals and Expectations

Few things are as disruptive to a business partnership as clashing expectations. To get your RPO service provider and HR team on the same page, set goals and benchmarks for both sides. However, when you are setting these KPIs, deliverables and metrics of measure, make sure that they are realistic.

After you launch the partnership and get into the swing of things, you can use feedback from candidates and clients, as well as reports from the HR and other internal teams to see how effectively these goals are being met. It will also show you where you need to make corrections to keep parameters realistic.

5) See Your RPO Provider as a True Partner

Once all the communication, documents and metrics are in place, it is time to launch the partnership. Keep in mind that things will only work out so long as you view your RPO service provider as a true business partner, instead of just another vendor. They are an extension of your HR team. Instilling this mindset from the beginning can help shape the foundation for the relationship between the RPO service provider and the HR personnel. Having said that, you need to understand that building such a relationship takes time, regardless of how long or in-depth you planned.

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The RPO Marketplace: Insights for Growth and Branding in 2022

RPO marketplace

The RPO Marketplace: Insights for Branding and Growth in 2022

RPO marketplace

“The most reliable way to predict your future is to create it.” – Abraham Lincoln, 16th President of the United States

An Overview of the RPO Marketplace

When the RPO marketplace was still in its infancy many companies pursued it as a means of reducing cost. What started out as an unstable, disorganized market rapidly grew into a go-to solution for corporate leaders. This was especially the case amidst the global economic crises of the early 2000s.

Following the dot-com boom, the budget for recruitment tightened and RPO agencies really began taking shape. Companies sought strategic and scalable partnerships with RPO agencies in hope of overcoming costly in-house recruitment solutions. By the time of the 2008 economic recession, RPO providers played a highly centralized role in the market and the adoption of their services gained plenty of popularity.

The Present State of the RPO Marketplace

With more and more companies moving towards the digital space post the pandemic and the availability of better technology, the RPO industry is primed for exponential growth. According to a market research report by Technavio, it was reported that the RPO marketplace would see an incremental growth of USD 3.2 billion from 2017 to 2022. In other words, the global market was expected to grow at an accelerated CAGR of 14% between 2018 and 2022. Interestingly enough, 41% of the overall growth is expected to be a contribution from the APAC (Asia-Pacific) region.

Keep in mind that when the market was still young, the relationship between clients and RPO partners was on thin ice at best. However, nowadays, due to better processes, advanced technology and more methodical approaches, clients are looking for more long-term partnerships within the RPO marketplace.

This bodes well for the growth of the industry and the businesses within. Having said that, let’s go over some trends in the RPO marketplace that you should probably watch out for in 2022 and the years to come.

Data and technology play a big role in the success that the RPO industry has seen in recent years.

RPO marketplace data

1. Data Analytics and Artificial Intelligence (AI)

The use of data analytics and artificial intelligence is one of the rapidly rising trends in the global RPO market. These agencies analyze large quantities of data to fast-track the application procedure and help companies make more fluid recruitment decisions. 

Things like analytical tools, people analytics, as well as recruitment analytics, play a crucial role in helping recruiters translate raw data into usable information. This information is used to recruit the best candidates. This is one such capability that is boosting the growth of the RPO marketplace.

2. Cost Reduction and Its Contribution to Growth of the RPO Marketplace

It’s just logical reasoning as to why companies seek out RPO firms and their services. They seek more cost-effective solutions that still retain a certain level of quality. Imbalances in the market can have a huge impact on the company’s financials. RPO agencies can help mitigate this by streamlining the hiring process and reducing these imbalances. This ability to effectively address these imbalances makes an RPO solution a desirable one.

“The future depends on what we do in the present. – Mahatma Gandhi, Freedom Fighter

3. The Growth of the APAC Region

As mentioned earlier, the APAC or Asia-Pacific region was touted to be one of the biggest contributors to the overall growth of the RPO industry in the years to come. We mentioned how it contributes a massive 41% to that.

It should also be noted that another report by Technavio stated that the RPO industry in this region is expected to reach a valuation of USD 1.08 billion between 2021 and 2025. This is an exceptional growth at a CAGR of around 14%. Fair to say, the RPO marketplace in the APAC region has a more than positive outlook in 2022.

4. The Fragmented Nature of the RPO Marketplace

The RPO market is a very fragmented one. This also makes it a highly competitive industry, be it global, national or regional. The presence of so many players in the market shows us that there is a high level of demand in the market that needs to be met, as evidenced by the growth projections. However, as good a sign as this is, you should keep a close eye on it and evaluate how to best overcome the growing rates of competition down the line.

5. Merit-based Recruitment Will Take a Front Seat in the Hiring Process

Now we come to the last item on the list of things contributing to the growth and demand of the RPO industry. When we consider RPO agency solutions, there is a clear diversion from traditional hiring processes. Instead of relying on heavily resume-based recruitment, the process focuses on the applicant’s skills, practical assessments and performance.

This eliminates a lot of bias and gives you a more fair assessment. This in turn gives you better outcomes in terms of candidate selection. Since this process is so unique to the RPO marketplace, it would explain why it is a contributing factor to the growth of the industry.

RPO marketplace balance

RPO agencies need to strike a balance of satisfying both clients and candidates in order to boost their brand.

How Is RPO Branding Strengthened?

Now, let’s have a look at some strengths that service providers can bank on going forward to boost their RPO brand. As the name suggests, the biggest weapon that the RPO service provider has is, well, their ability to recruit. Given the orientation of the industry demands, and the processes within RPO agencies, recruiters can focus on polishing their skills more and develop more organized approaches. This builds that RPO brand for the company. Quality, not quantity as they say.

Another thing that you have to consider is that this is partly due to the investment in the right recruitment tools and technology. It’s a self-feeding cycle. RPO agencies can invest in specific recruitment technology, training and tools as it will be an investment in their core competency as a service provider.

Keep in mind that even with all the most cutting-edge tech in the field, RPO agencies still need to produce results. This is what shows clients they are worth partnering with. This brings in a strong factor of accountability that clients can rely on. Another reason with which branding is built in the realm of outsourced recruitment is candidate experience. RPO agencies prioritize the candidate’s experience, ensuring that they have a good recruitment process experience. This ultimately reflects well on the client’s employer brand, which in turn boosts the RPO agency’s brand.

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RPO Industry: Top 9 Facts You Need To Know

RPO industry facts

RPO Industry: Top 9 Facts You Need To Know

RPO industry facts

“Information is not knowledge. The only source of knowledge is experience. You need experience to gain wisdom.” – Albert Einstein, Theoretical Physicist

Looking for expert support with a Recruitment Process Outsourcing (RPO) provider brings many benefits to a growing business. Businesses can outsource the task and responsibility of recruitment through an RPO solution. The RPO industry helps alleviate the burden of searching for high-quality candidates for a complex workforce. Here are 9 facts you need to know about the Recruitment Process Outsourcing industry:

1. Brand Representation Is a Top Priority in the RPO Industry

Your employment brand will be placed up front. While recruiting it is essential to make sure that your employment brand is presented well to all candidates that come your way. An RPO will make sure to understand the organization’s values so that they can convey a clear picture of your value proposition during the recruitment process.

2. You Get a Wide Range of Services

There are two categories that an RPO is classified into: Enterprise RPO and Segmented RPO. Enterprise RPO is a complete service solution where the RPO partner takes on all recruitment responsibilities for the organization. Segmented RPO splits the recruitment process between the company and the RPO partner.

3. Top Talent is Always a Priority

Organizations sometimes lack the expertise to recruit the best candidates for an open position, that’s where the RPO industry comes into play. Recruiters need to understand that the competition for top talent is fierce and an RPO service can help set you apart by getting the perfect candidate for the required role.

Critical analysis is a tool used by RPO providers to help companies decide the best course of action.

RPO industry critical analysis

4. The RPO Industry Stays on Top of the Talent Market

RPOs keep track of the talent market scenarios and industry trends because the hiring process goes beyond exploring local geographies. An average Human Resources (HR) professional will find it difficult to match a candidate to the opportunity due to their lack of understanding of these trends. An RPO can fill the gaps that often get overlooked by the HR department.

5. Flexibility Is a Core Principle

The RPO industry provides flexibility that can relieve a business and allow you to focus on growth, assuring you the talent needed for success. Quick growth is a goal for many but it can become an issue when there is a demand for talent.

“Flexibility is the key to stability.” – John Wooden, American Basketball Coach

6. RPO Providers Help with Cost Reduction

One of the top reasons a business may look to top RPO companies to resolve their recruitment problems is because it reduces the cost of recruitment. Many companies spend a huge portion of their budget on hiring when they need to expand and grow. An RPO provider can reduce this cost by streamlining your recruitment process. They do this by showing you better ways to recruit the best talent with lesser money spent on the process.

7. RPO Industry and Critical Analysis Go Hand-in-Hand

In the area of critical analysis, an RPO provider can help a company decide the best course of action. An example of such a service is how to choose between permanent and temporary staff and estimate how long it will take to fill the position.

RPO industry insights

RPO industries are in a unique position to give businesses unique insights into the talent market.

8. Businesses Get Improved Recruitment Process Quality

Top recruitment outsourcing companies know that a great recruit is much more than a combination of experience and education. Personality, previous accomplishments, and many other factors play an important role in finding a suitable candidate for the open position. Hiring managers often miss out on covering these qualities due to a high volume of candidates to go through and time constraints. An RPO provider can look into these qualities while still looking for candidates.

9. Bonus Benefits of RPO Services

When companies employ RPO services they can access real-time recruiting dashboards, have an insight into the talent market, and pinpoint issues with supply and demand of the market. In this way, an RPO provider helps organizations with much more than just reducing the cost of finding suitable candidates.

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5 Paths to Boosting RPO Success in 2022

RPO Success in 2022

5 Paths to Boosting RPO Success in 2022

RPO Success in 2022

“The key to success is to start before you are ready.” – Marie Forleo, American entrepreneur

Recruitment process outsourcing (RPO) companies that want to succeed in 2022 need to go the extra mile when they provide their services. Not only will they have to deal with competition in their industry but also tackle the issue of talent shortages. All this needs to be handled while keeping the costs down. To attain RPO success going further into this year, firms will need to innovate. They will need to pivot their plans to work with a more hybrid model of sorts. However, issues like rising levels of inflation, the threat of another pandemic, talent scarcity are all obstacles that will have to be overcome as well.

In this blog, we will talk about a few different solutions that RPO agencies can adopt to overcome the aforementioned challenges. It should be noted that these solutions are geared towards attaining RPO success as we go into this year. Keep in mind that the facts and numbers in this article stem from a research report / webinar done by the Everest Group titled, “5 Success-driving Actions GBS Organizations Need in 2022”.

5 Paths to Attaining RPO Success in 2022

We still have a long way to go with this year. Yet, even now several issues have already begun to plague the recruitment industry. One of the major issues is talent scarcity and the struggles with upskilling. Not to mention rising competition levels which further exacerbate the issues at hand. While RPO companies are well-equipped to deal with a wide variety of situations, even they need to think outside the box. Having said that, here are a few different ways to reach RPO success.

Path #1: Pivot to a Hybrid Work Model

The hybrid work model has rapidly gained popularity over the last couple of years. For one, it is convenient, especially considering the whole situation with the ongoing pandemic. On the other hand, companies and organization leaders are still a little hesitant towards it. This is because the model itself is rather new and that leaves room for uncertainty. However, despite hesitations, the research reported that about 70% of the teams that they included in their servers were more likely to work within the hybrid model.

Global inflation has played a significant role in the rise of labour costs and operational expenses.

Inflation is a major obstacle to RPO success

Path #2: Change Expectations for Cost and Profits

In the last two years, the global inflation levels have drastically changed, with 2022 being no different it would seem. Before the pandemic, the labour costs were on the rise as the overall operational costs were relatively lower. Now, both labour costs and operational expenses are rising. As a result, RPO partners won’t be able to provide their clients with the level of financial benefits that they have come to expect.

Rohitashwa Aggarwal, the Vice President of Global Sourcing at Everest Group, suggested a few key areas to focus on. This is where the upper management can control the costs somewhat. Specifically, he mentioned talent acquisition and retention. While there is a talent shortage in the job market, retention tactics act as a counter-balance to help even things out. 

Another way to go about controlling cost and achieving RPO success is by being more selective of the services provided to clients. When an RPO partner gives a client a more traditional outsourcing service, it can help add value beyond the profit margin.

“Success is not final; failure is not fatal: It is the courage to continue that counts. – Winston S. Churchill, Former Prime Minister of the United Kingdom

Path #3: Create Value Beyond Profit

Sakshi Garg, the Vice President of Global Sourcing, at Everest Group made an interesting observation in the research. It was noted that organizations that focused on creating value above profit attained a significant level of RPO success in the form of client impact. She recommended that companies should start with the use of centers of excellence (COE).

The purpose of COEs is to bolster the client’s agenda, which can sometimes go beyond the aforementioned traditional recruitment process outsourcing services. COEs can be created by doing a few things. For one, the organization could speed up the client’s digital presence and operations, give them better talent management solutions and even upskill their existing talent.

Revitalize your talent strategy for RPO success

Changing your overall talent strategy or just a core aspect of it can have amazing ripple effects on the rest of your RPO efforts.

Path #4: Renovate the Talent Strategy

Improving the company’s overall talent strategy would be a huge move, but at the same time, it brings a lot of benefits to the table. The first thing that could be done is that the leadership could look internally to evaluate where their existing talent might fit into different roles.

Another thing that could be done is to ramp up recruitment on college campuses. The key is to realize the massive potential that universities have to offer in terms of their student talent pool. Tap into that by partnering with other companies in your industry, come up with strategies that can work at the university level to leverage efficient recruitment of these recent grads into your ranks.

Path #5: Give Importance to Employee Experience

To achieve RPO success, RPO providers should seriously consider giving importance to their employees’ experience. For one, it was noted in the Everest Group’s research that the COEs that were created around employee experience significantly saw improvement in the clients’ customer experience.

So, when a recruitment process outsourcing agency does the same, it creates a good experience for their employees, which in turn boosts talent strategies. It also improves the experiences of the talent they recruit, the suppliers and even customers. Think of it as a ripple effect with the employee experience at the core of it all.

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RPO Trends to Keep an Eye on in 2022

RPO Trends in 2022

RPO Trends to Keep an Eye on in 2022

RPO Trends in 2022

“The future belongs to those who prepare for it.” – Jim Moran, Former United States Representative

Recruitment process outsourcing (RPO) trends often dictate how the job market is performing and how it might change down the road. There are a multitude of factors to consider at any point in time, both internal and external. However, that is part of what makes an RPO agency so necessary as a concept. As market experts, they are ready for these sudden changes and have the capabilities to combat challenges. In recent years, the pandemic has been one of the biggest influencers of such trends in the job markets around the world.

Businesses were forced to enforce survival plans with the shutdowns affecting nearly every industry across the world. With the arrival of vaccines and the mass movements towards more adaptive work modes, the world is somewhat back on track. This has many economic experts thinking that we are indeed on our way to recovery. Having said all that, let’s have a look at some of these RPO trends that might likely take place as we go further into 2022.

RPO Trends in 2022

It is important to know the RPO trends for both the RPO agency as well as the client. Both sides need to be reasonably aware of the ongoing phenomenon in their respective industry’s job markets to make the most informed decision. This list should help you gain insight into what you might face later on this year and maybe even give you an upper hand thanks to your foresight.

1) The Prominence of Diversity, Equality and Inclusion

(DEI) Recruiters who work under RPO companies know the importance of DEI in the workplace. The pandemic had a unique way of highlighting several underlying issues in business processes and company cultures. It was a time when many employees and employers alike began to realize the importance of a healthy workplace. This may be considered as beyond just an RPO trend and you know what? It is more than that.  As we go forward into this year, DEI will play an ever-increasing role in company cultures. More and more companies will need to build their employment policies and workplace standards around these expectations to survive and thrive.

Finding top talent is becoming increasingly difficult due to rising competition in the job markets.

Rising competition is one of the prevalent RPO trends of 2022

2) Targeted Upskilling is Necessary

It would be a fair assessment to say that the market is getting more competitive in terms of skilled individuals. It is becoming harder to find the right people with the right skills. Even if you do, there is a high level of competition for these individuals. RPO companies should be able to identify the skill gaps that need to be addressed to strengthen a company’s workforce. This trend indicates that companies will have to turn to RPO agencies and their data to develop targeted upskilling strategies going forward.

3) Next-Gen Technology

Another one of the interesting RPO trends that have emerged recently is the prominence of recruitment technologies in the industry. With the arrival of SaaS companies all over the place, RPO companies have been taking advantage of emerging technologies as well as some of the classics. This includes technologies such as applicant tracking systems (ATS), job boards, social media platforms, automated reference checking and so on. Remember the previous point about the targeted upskilling strategies and the race to find the top talent? Well, this is a core factor in companies winning said race.

“It’s better to be prepared than to get ready. – Will Smith, American Actor

4) Remote Hiring/Onboarding

Ever since the Covid-19 outbreak in 2019, nothing has been the same. One of the things that changed and remains so is online hiring and onboarding. It has been the norm in many companies for a few years now and doesn’t look like this is about to change any time soon. With many recruiters, RPO or otherwise, jumping on this bandwagon to cater to the demand for more employees ensures the longevity of this trend. Online hiring and onboarding is an RPO trend that is here to stay. Especially with so many companies adapting the hybrid work model for their day-to-day business operations.

5) Remote-Work Candidates Only

If you are a hiring manager or a recruiter with an RPO firm, you might have noticed the large volume of candidates in recent days that have been on the lookout for remote working opportunities. This trend started just as the lockdowns happened. People realized the convenience of working remotely. With so many companies adopting the hybrid work model and remote work models to accommodate these candidates, this is a trend that will stay for a long time.

RPO trends indicate having an RPO partner is beneficial

In the long run having an RPO agency on your side is one of the best things for your business.

6) Candidate Care

Candidate care is one of the more significant RPO trends to have emerged in recent times. Basically what this refers to is how recruiters work with candidates and past hires. While most recruiters, be it in-house hiring managers or RPO recruiters, work very closely with candidates. However, not all do. This is slowly changing given the importance of having a positive employer image in the eyes of the candidate. The more the candidate feels cared for during the recruitment process, the better your employer branding. Ultimately this means your path to securing top talent is that much easier.

7) Global Recruiting Experience

As far as RPO trends go, the RPO agencies that operate on a global scale or handle global recruitment have a growing edge over the domestic recruiters. Operating on such a large scale means that they not only have access to a wide variety of talent and diversity, but they also need to be well-versed in labour laws and hiring practices of different countries. This gives them an edge over local head-hunters. Therefore, companies that hire RPO companies with global recruitment experience will also have that edge on their side.

8) RPO as a Long-Term Recruitment Solution

Regardless of the scale of the business, a good RPO solution is good for almost every company’s growth and hiring needs. Look, technology is showing no signs of slowing down and policies change every day. This makes RPO agencies the ideal solution to lead the charge to help companies remain relevant in the long run.

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Talent Solutions: A Paradigm Shift in the Industry

Talent Solutions has seen a massive paradigm shift in the industry

Talent Solutions: A Paradigm Shift in the Industry

Talent Solutions has seen a massive paradigm shift in the industry

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” – Charles Darwin, Naturalist

Charles Darwin’s theory of evolution states that evolution in itself happens through natural selection. Changes happen over a period of time to help the subject adapt to the environment or extinguish it completely for the sake of the environment. If there is one thing that we can say for certain, especially over the past 3 years, it is that the job market has seen massive changes, regardless of geography. With the onslaught of wave after wave of Covid-19 across the globe, the world essentially got frozen into place economically speaking. 

Here’s the thing with evolution though, if you don’t keep moving forward, you begin to regress, and isn’t that exactly what happened with our economies? If we take Canada for instance, in recent times the country has seen a huge demand for skilled workers since things started opening up again. This presented an issue though. Although there was a demand for roles to be filled and even though there were candidates to fill said roles, the two did not always meet in the middle. It isn’t necessarily the best fit, not until you consider RPO agencies and the talent solutions that come with it.

Time Has Changed the Way Talent Solutions Work

If you speak to a hiring manager that has worked in the same company for the past 20 years, chances are that they will recommend outdated methods of hiring. They might suggest job boards, newspaper advertisements, and so on. The thing we often tend to forget as recruitment experts is that there is a whole sphere of people who do not know that there are better ways to hire. As experts we take for granted the high-flying, fast-paced, streamlined operations that we have going on these days. We only know about the latest trends because we are recruitment natives.

Having said that, the challenge nowadays has become one of adaptation. Each year there are more and more conditions, expectations, and measures tagged onto talent acquisition. This leaves the process far less transactional than it once was. It is not all about quality control, while still adhering to the standards of globalisation.

Technology and Globalisation played an important role in how far talent solutions have come as a concept.

Globalisation affects how talent solutions have evolved

Talent Solutions in the Face of Globalisation

Speaking of globalisation, you have to consider how much harder the recruitment process has become for companies that have their businesses rooted in one location. Let’s say you’re a company based in North America for instance. You would have to deal with the complexity of hiring in smaller volumes across different countries.

Other factors include the growth of AI-automation processes in recruitment operations and gig-economy for example. They drive how organisations have to engage with talent. They also determine how they manage the process and still run the business. In a way, recruitment is a business in itself. This brings us to the core of this article- the seeking out of talent solution partnerships.

“Evolution is the secret for the next step – Karl Lagerfeld, German Director

Talent Solutions is more holistic these days

Talent solutions have become a more holistic approach to managing the recruitment process beyond just hiring.

Talent Solutions Today: The Modern Conundrum

All the previously discussed points bring us to one final thing and that is, how much recruitment process outsourcing (RPO) has changed over the years. This is especially true for those ‘pure’ RPO service providers who don’t conform to legacy recruitment agency values. RPO and talent solutions as a whole are no longer just a way to manage recruitment but rather a means by which clients can leverage services that go beyond hiring.

While the total talent solutions options are the goal for many organisations, more often than not, we see that there is a need for customised solutions. Organisations are choosing to hire fewer people of specialised backgrounds or just short-term hires. In such scenarios, RPO providers need to be able to scale up and scale down the operations of their teams at a moment’s notice.

In Conclusion

Hiring will always be a part of the talent solution process. However, these days there is more to it. Different factors like client needs, employee needs, globalisation, the rise in recruitment technology, and so on, come together to make for a complex situation. Modern talent solutions require that the internal teams have a highly sophisticated recruitment process. At the same time companies should outsource scalability, market expertise, and employer branding to the RPOs.

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